DNA brings real-time interpretation to business voice services

DNA AI Tulkki interpreter continues the series of AI-assisted communication and availability services previously introduced by DNA. The service can be integrated with the DNA Virtual vPBX service or the DNA Contact Center solution and is available immediately based on customer needs. 

DNA AI Tulkki interpreter can be added to an ongoing call. In this setup, the participants are the customer, the customer service representative, and DNA AI Tulkki interpreter. The service listens to the conversation and interprets speech in real time in both directions. The customer and the service representative can each speak their own language. 

“Customers of companies and public sector organizations expect fast and seamless service, even when there is no shared language. DNA AI Tulkki interpreter helps remove language barriers and improves service accessibility from the end customer’s perspective. With DNA AI Tulkki interpreter, organizations can provide multilingual customer service without requiring their personnel to speak all the necessary languages,” says Mari Eklund, Vice President of Communications and Customer Service Solutions at DNA. 

The service enables organizations to handle multilingual customer interactions more efficiently while reducing reliance on separately arranged external interpretation services. Its purpose is to improve customer experience and accessibility and help organizations serve increasingly diverse customer groups. 

“Artificial intelligence should be applied where it solves real-world problems. Real-time interpretation is a great example of how new technology can support smoother and more equal customer interactions,” says Eklund. 

DNA continuously develops new AI-assisted capabilities for its communication and availability services. In addition to DNA AI Tulkki interpreter, the DNA Virtual vPBX service includes features that support caller identification, call summarization, voice announcement generation, and integration with back-end systems. 

Media Inquiries: 

DNA Corporate Communications, tel. +358 44 044 8000, communications@dna.fi